T's & C's - Procedures - Greater Springfield Veterinary

WE’RE HERE TO HELP – 7 DAYS A WEEK, INCLUDING PUBLIC HOLIDAYS (EXCLUDING XMAS DAY)

TERMS & CONDITIONS – PROCEDURES

Lateness:

Please advise our team if you are running late to your scheduled admission or discharge appointment so we may plan accordingly.

Cancellations / No Shows:

Late cancellations can impact our ability to provide timely care to other pets in need of veterinary attention.

An appointment reminder SMS will be sent to you 48 hours prior to your pet’s scheduled procedure. Please respond with ‘Y’ or ‘N’ to confirm or cancel by close of business on the day you receive it.
Cancellations made 36 hours or more ahead of the scheduled visit will incur no fee.
Cancellations and rescheduling with less than 36 hours’ notice, and/or no-shows on the day will result in a cancellation fee being charged to your account.

Payment:

Payment is to be made at the time of your pet’s discharge appointment. We accept, cash, eftpos, credit card (excluding AMEX), Zip, Vetpay and Afterpay.

Providing Professional Pet Care to These Suburbs (& further afield!):

Springfield Lakes, Greater Springfield, Camira, Gailes, Redbank Plains, Springfield, Augustine Heights, White Rock, Collingwood Park, Goodna, Spring Mountain, Greenbank, Bellbird Park, Flinders View, Ripley, South Ripley.

BOOK ONLINE

Use our easy to navigate online portal to book at any of our locations.

We look forward to seeing you!