Lateness:

Please advise our team if you are running late to your scheduled admission or discharge appointment so we may plan accordingly. 

Cancellations / No Shows:

Late cancellations can impact our ability to provide timely care to other pets in need of veterinary attention. 

• An appointment reminder SMS will be sent to you 48 hours prior to your pet’s scheduled procedure. Please respond with ‘Y’ or ‘N’ to confirm or cancel by close of business on the day you receive it. 
• Cancellations made 36 hours or more ahead of the scheduled visit will incur no fee.
• Cancellations and rescheduling with less than 36 hours’ notice, and/or no-shows on the day will result in a cancellation fee being charged to your account.

Payment: