• What is a reasonable time frame to cancel? surgery 48 hours unless special circumstance 24 appointments. 
• Process for Gap/insurnace pre-approvals I do all pre-approvals for u/s echo and ortho deposit 50% 
• Maybe a clause about skin disease/unwell pets for procedures not going ahead? yes, for all surgeries 
• We are not 24hrs yes ( AES, ARH) Transfer Owners must transfer their own patient 
• Your pet may be transported to GSVH? DONT KNOW IS THIS IS A THING? yes, we can if need for later pick up only due to late surgery. 
• Fasting – if your pet has eaten, he may be rescheduled or pushed back late.
• Anything else you can think of?
• behaviour? (traz / gabba)  surgery been rescheduled as we want all patients to feel safe and comfortable in clinic (positive experience) and safely for patient and staff.
• Age of consent over 18
• available all day when patients in for any procedure or in hospital.
• deposits for Hospital patients over $500, 50% deposit
• Transfer animal ambulance if require 02, accounts must be paid before and aes and arh owners need to be at referral hospital for transfer .

DEPOSITS

• Do we take deposits and how much (for external specialists etc) 50% 

COMPLAINTS AND FEEBDACK

We hope that you never feel the need to complain about the standards of service received from Greater Springfield Veterinary. However, if you feel there is something you wish to provide feedback about, please contact our Customer Experience Manager – Victoria Law by email: cx@gsvets.com.au

VARIATION IN TERMS AND CONDITIONS OF BUSINESS

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by the practice owner. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in any way.

Disclaimer: Any published information provided by us is used as an educational service to our clients and should not be treated as a substitute for veterinary care and advice.