T's and C's - Behaviour Appointments - Greater Springfield Veterinary

TERMS & CONDITIONS – BEHAVIOUR APPOINTMENTS

A behaviour appointment with Dr Bridget Brown MANCVS (Veterinary Behaviour) requires a longer consultation time slot. Please prepare for a 1-2 hour visit.
A booking deposit of $200 is required at the time your booking is made. This will be factored into and deducted from the overall fee at the end of your consultation.
An appointment reminder SMS will be sent to you 48 hours prior to your scheduled appointment. Please respond with Y to confirm or N to cancel by close of business on the day you receive it.
Cancellations made 36 hours or more ahead of the scheduled visit will incur no fee.
Cancellations and rescheduling with less than 36 hours’ notice, and/or no-shows on the day will result in forfeiture of your deposit.

You will be informed if your pets’ consultation is classified as Level 2 (L2 – moderate behaviour consultation) or Level 3 (L3 – extensive behaviour consultation) at the time of booking. L3 behaviour appointments require a completed behaviour questionnaire submitted prior to your scheduled appointment.
Failure to submit the required questionnaire in advance may result in the appointment not being able to proceed and forfeiture of your deposit.
We are responsible for providing the necessary questionnaire for L3 consultations – you will receive via your nominated email address it upon booking. If you have not received it, please contact us promptly.