6. We strive to maintain an updated inventory of products and services offered. However, in certain circumstances, products or services may become unavailable due to factors beyond our control and we will make every effort to source a suitable alternative of comparable value and quality. Greater Springfield Veterinary does not offer financial compensation for products or services that are unavailable or substituted and cannot be held liable for any losses, damages, or inconvenience resulting from the substitution of products or services.

7. Services provided are on a fair use basis for the benefit of all members. In circumstances where Greater Springfield Veterinary considers the usage of a benefit to be unreasonable, the policyholder will be notified and if the unreasonable usage continues after notification, it may result in termination of the membership without further notice.

8. Membership is limited to the nominated pet (canine or feline). Separate memberships may be purchased for each additional family pet at a discounted fee. If the policyholder has two or more pets in Pet Club and the ‘first pet’ membership is cancelled or ends, the ‘additional pet’ membership will be bumped to a ‘first pet’ membership and monthly associated costs may change as a result.

9. Pet Club memberships do not give priority status in terms of appointments. Whilst Greater Springfield Veterinary will try to accommodate members where necessary, there may be occasions where our team is unable to provide service to you at short notice. In this case, the policyholder is responsible for deciding whether to wait for the next available appointment time, or, to seek alternative veterinary arrangements.

10. Services/benefits included in Pet Club cannot be used in conjunction with any other offer.

11. Any additional goods or services provided outside Pet Club entitlements will be payable according to the current fee schedules. 

12. Failure to comply with our appointment cancellation terms and conditions may result in the consultation fee being charged in full, or, deposits being taken prior to re-booking. This applies to all clients, including Pet Club members, regardless of whether consultation fees are included in the membership plan.

13. Pet Club memberships are ongoing and cannot be paused or placed on hold. Membership benefits and entitlements are designed to provide consistent preventative care for your pet. If a membership is not actively utilised, monthly payments will still apply to maintain the plan, or, you can request cancellation.

14. Pet Club subscriptions automatically renew every 12 months unless cancellation is requested in writing by the policyholder. Renewal notifications will be sent via email within 30 days of the renewal date.

15. Pet Club cancellation requests must be emailed from the policyholder to petclub@gsvets.com.au.

16. If Pet Club cancellation is required before the subscription end date, services/benefits already utilised may not have been fully paid for. In this situation, the policyholder is responsible for the remaining payments on the plan, or for the full retail value for services used within the plan, minus the value of monthly payments already made within that plan year, (whichever is less).

17. Membership benefits may change at the discretion of Greater Springfield Veterinary.

18. The fee schedule is set by, and may change at the discretion of Greater Springfield Veterinary. The policyholder will be advised of any changes to plan fees via email, with ample notice.

19. You authorise Greater Springfield Veterinary to share your personal contact details, details of your pet(s) and payment information with Health CX for the purpose of managing your membership.

20. You agree to receive communication from Health CX and Greater Springfield Veterinary regarding your membership.

21. These terms and conditions are subject to change without prior notice. Any revisions will be effective immediately upon posting on our website or other communication channels.