5. Services provided are on a fair use basis for the benefit of all members. In circumstances where Greater Springfield Veterinary considers the usage of a benefit to be unreasonable, the policyholder will be notified and if the unreasonable usage continues after notification, it may result in termination of the membership without further notice.

6. Membership is limited to the nominated pet (canine or feline). Separate memberships may be purchased for each additional family pet at a discounted fee.

7. Discounts and benefits included in the program are not to be used in conjunction with any other offer.

8. Any additional goods, services, consultations and/or treatments provided outside the membership entitlements will be payable according to the current fee schedule.

9. The policyholder may transfer the membership of the pet in circumstances to another if the transferee agrees to the terms of membership and provides their payment details and authority to Greater Springfield Veterinary. Transfer of membership must occur between the same species (dog-to-dog or cat-to-cat).

10. Direct debit membership fees will be charged through an external finance company (monthly), or through Greater Springfield Veterinary (in full) at the beginning of the membership plan.

11. At the end of the 12-month membership period, your subscription will automatically renew. If your fee schedule consists of monthly debits, a small adjustment will be made to your monthly fee, taking into account the first payment, initially made at the time of sign up and which is not required again at the time of policy roll-over. A notification will be sent to the policyholders recorded e-mail address 28 days prior to annual plan renewal. 

12. If you wish to cancel your policy for any reason, an email must be sent from the policyholder to sales@gsvets.com.au.

13. Pet Club is designed to maintain the long-term health of your pet and simplify member budgeting with monthly payments. Plan services are provided at significant discounts, so if you cancel within 12 months of joining or of the annual plan roll-over, services may have been performed that have not been fully paid for. In this situation, the policyholder is responsible for the remaining monthly payments on the plan, or for the full retail value for services used within the plan (whichever is less).

14. Membership benefits may change at the discretion of Greater Springfield Veterinary.

15. You agree to receive communication from Knose.

16. You agree and authorise for the purpose of managing your pets care that Greater Springfield Veterinary will provide Knose with your personal contact details, details of your pet(s) and payment information for the purpose of managing your membership.

17. By applying for or accepting membership you acknowledge and agree to be bound by the above terms and conditions (current as of April 2021).