Need vet care? We’re open 7 days a week!
Need vet care? We’re open 7 days a week!
PET CLUB TERMS & CONDITIONS
PET CLUB TERMS & CONDITIONS
Greater Springfield Veterinary Pet Club memberships are provided to help pet owners improve and maintain the health of their pets. Each plan has been designed by Greater Springfield Veterinary (which includes Greater Springfield Veterinary Pty Ltd ACN 602 939 588, Springfield District Vets Pty Ltd ACN 60 390 703 and Redbank Plains Vet Hospital Pty Ltd ACN 646 555 071 and any of the related entities) and is administered by Health CX Pty Ltd ACN 635970348. Veterinary services are provided by Greater Springfield Veterinary and Health CX Pty Ltd supplies your payment management and online system. By applying for a Pet Club membership you acknowledge and agree to be bound by the terms and conditions as below:
1. Services do not include those not provided by Greater Springfield Veterinary.
2. Pet Club is not a form of pet insurance. Pet Club plans are intended to:
– Maintain and improve your pet’s overall health with comprehensive preventative and health check services.
– Educate members in relation to animal health and wellness to promote pet health, comfort and longevity where possible.
– Source cost effective veterinary services and products for the benefit of your pet.
3. In providing your payment details to Greater Springfield Veterinary, you agree to enter into a financial agreement for the full 12-month membership term.
4. There is no waiting period required to join Pet Club. Benefits and discounts are applied to your pet’s account immediately upon joining.
5. Benefits are set out in the relevant brochure, online, or as communicated in writing to the member. The following limitations apply:
5.1 Annual vaccinations must be prescribed by your veterinarian based on your pet’s individual needs. Excludes vaccinations outside of annual core schedule. Core vaccinations include C3, C4, C5 (for dogs) and F3 (for cats). Entitlements are as follows:
– Juvenile pets (joined under 16 weeks of age) – Two (2) core vaccinations per membership year.
– Adult pets (joined at 16 weeks of age or older) – One (1) core vaccination per membership year.
5.2 Unlimited vet consultations:
– Are to be utilised during regular consultation hours (8am-8pm Monday to Friday, and 8am-3.00pm on Saturdays (excluding public holidays).
– Consultations are not extended to external specialist services.
– Consultations do not include house calls, behavioural consultations or multi-issue extended consultations exceeding 30 minutes.
– Pets requiring anti-anxiety or sedation medications for appointments will incur additional fees for medications or procedures as required.
5.3 Unlimited vet nurse consultations apply to triage appointments, nail trims, anal gland expressions, arthritis injections and pet nutritional consultations.
5.4 Two (2) urgent care consultations per membership year include:
– ‘Urgent care’ appointments during regular hours (8am-8pm Monday to Friday, and 8am-3.00pm on Saturdays) at whichever of our three locations allows capacity.
– ‘After-hours’ appointments (7am-8am Monday to Friday, 3pm-6pm Saturday, 7am-6pm Sundays, all at the Augustine Heights location only).
– ‘Public holiday’ appointments between the hours of 8am and 6pm (excluding Christmas day) at the Augustine Heights location only.
5.5 10% Discount on medications applies to prescription medications dispensed by Greater Springfield Veterinary veterinarians. Does not include written prescriptions, compounded or schedule 8 medications.
5.6 Preventative health screening includes:
– One (1) in-house urinalysis (USG + Dipstick). Excludes microscopic examination of urine or urine and cystocentesis for extracting urine if required.
– One (1) pre-anaesthetic or health-focussed blood test.
– One (1) heartworm test per membership year.
5.7 $200 off dental procedures applies to:
– One (1) dental cleaning procedure per membership year. Does not apply to deciduous tooth or tooth abscess extraction procedure fees.
5.8 Two (2) nights of standard cat boarding per membership year are available for feline members and may be redeemed at Greater Springfield Veterinary – Augustine Heights Hospital. Inclusion cannot be redeemed on public holidays.
5.9 Two (2) hydrobaths per membership year are available for canine members is self-service only – accessible at the Greater Springfield Veterinary – Augustine Heights Hospital location during opening hours.
5.10 10% Discount on parasite preventatives is applicable to any parasite control products sold at Greater Springfield Veterinary and includes Proheart (annual canine heartworm injection) and Bravecto Quantum (annual flea and tick injection).
5.11 10% Discount on pet food and merchandise applies to all stock sold through Greater Springfield Veterinary hospitals and includes regular and prescription foods, toys, accessories and behavioural aides.
6. We strive to maintain an updated inventory of products and services offered. However, in certain circumstances, products or services may become unavailable due to factors beyond our control and we will make every effort to source a suitable alternative of comparable value and quality. Greater Springfield Veterinary does not offer financial compensation for products that are unavailable or substituted and cannot be held liable for any losses, damages or inconvenience resulting from the substitution of products or services.
7. Services provided are on a fair use basis for the benefit of all members. In circumstances where Greater Springfield Veterinary considers the usage of a benefit to be unreasonable, the policyholder will be notified and if the unreasonable usage continues after notification, it may result in termination of the membership without further notice.
8. Membership is limited to the nominated pet (canine or feline). Separate memberships may be purchased for each additional family pet at a discounted fee. If the policyholder has two or more pets in Pet Club and the ‘first pet’ membership is cancelled or ends, the next ‘additional pet’ membership will be bumped to a ‘first pet’ membership and monthly associated costs may change as a result.
9. Pet Club memberships do not give priority status in terms of appointments. Whilst Greater Springfield Veterinary will try to accommodate members where necessary, there may be occasions where our team is unable to provide service to you at short notice. In this case, the policyholder is responsible for deciding whether to wait for the next available appointment time, or, to seek alternative veterinary arrangements.
10. Services/benefits included in Pet Club cannot be used in conjunction with any other offer.
11. Any additional goods or services provided outside Pet Club entitlements will be payable according to the current fee schedules.
12. Failure to comply with our appointment cancellation terms and conditions may result in deposits being taken prior to re-booking. This applies to all clients, including Pet Club members, regardless of whether consultation fees are included in the membership plan.
13. Pet Club memberships are ongoing and cannot be paused or placed on hold. Membership benefits and entitlements are designed to provide consistent preventative care for your pet. If a membership is not actively utilised, monthly payments will still apply to maintain the plan, or, cancellation can be requested.
14. Pet Club subscriptions automatically renew every 12 months unless cancellation is requested in writing by the policyholder. Notifications about plan renewal will be sent via email to the plan holder with ample notice prior to the renewal date.
15. Pet Club cancellation requests must be emailed from the policyholder to petclub@gsvets.com.au.
16. Cancellation of Pet Club during a 12-month membership period may result in you being required to pay an amount equal to the lesser of:
– The remaining instalments of the membership fee owing for the current membership period; or
– the value of the products and services obtained by you in the current membership period, less the total of the instalments of membership fees paid by you in the current membership period.
17. Membership benefits may change at the discretion of Greater Springfield Veterinary.
18. The monthly fee schedule is set by, and may change at the discretion of Greater Springfield Veterinary. The policyholder will be advised of any changes to plan fees via email, with ample notice. Plan fee increases will only occur at the time of renewal, annually.
19. We may amend these terms and conditions from time to time, and revise our Pet Club program and benefits offered to members based on our legitimate business interest. We will take reasonable steps to bring any material changes to your attention and the revised terms and conditions shall be available here.
20. You authorise Greater Springfield Veterinary to share your personal contact details, details of your pet(s) and payment information with Health CX for the purpose of managing your membership.
21. You agree to receive communication from Health CX and Greater Springfield Veterinary regarding your membership.