Terms & Conditions

Appointment scheduling:

Appointments are made accordingly to ensure that our Veterinarians and Veterinary Nurses have enough time with our clients and their pet(s) to address their health concerns.

Whilst walk-in appointments are sometimes necessary, they can impact on the veterinary team and on the wait times of other clients waiting for veterinary care. We strongly emphasise the importance of bookings and advise that walk-in appointments will have to wait until time allows unless it is identified as an emergency.

It is best that the number of conditions presented in a standard 30-minute appointment be limited to a maximum of two. This is to ensure that the consulting veterinarian has the time to throughly discuss your pet’s health concerns. If you feel that you will require an appointment longer than 30 minutes, or you wish to discuss more than two conditions, please advise reception when booking your appointment (additional costs will apply). 

Lateness:

Greater Springfield Veterinary reserves the right to refuse your appointment if you arrive more than 10 minutes late. Upon forfeit of your appointment, you will be given alternate times for which you may reschedule at a less busy time. If you are running late, we do request that you please give us a courtesy call beforehand.

Cancellations / no shows:

Late appointment cancellations can impact the services that we are able to offer other sick pets and our clients requiring veterinary care. We understand that in some cases events can occur meaning your appointments may need to be cancelled or rescheduled. 

If you need to cancel or postpone your appointment, we would appreciate it if you would provide at least 24 hours’ notice. Failure to attend the appointment with less than 1 hours notice will result in a cancellation fee of 50% if the spot cannot be filled, and a no show appointment will incur a fee of 100%.  

Pet Club members will also be charged this fee, regardless of the fact that consultations are included in a membership.

We ask that you confirm or cancel your appointment by replying ‘Y’ or ‘N’ via our SMS appointment reminder, when you receive it.