Terms & Conditions

Appointment scheduling:

Appointments are scheduled to ensure that our Veterinarians and Veterinary Nurses have adequate time with you and your pet(s) to thoroughly address health concerns.

While walk-in appointments are sometimes necessary, they can impact our veterinary team and increase wait times for other clients seeking care. We strongly encourage bookings and advise that walk-in appointments will be seen as time permits, unless identified as an emergency.

To help us provide the best care:
We offer a range of appointment types. While unexpected situations may occasionally extend consultation times, we encourage you to book the appointment length you feel best reflects your pet’s needs. This helps us stay on schedule and provide timely care to all families.

If you believe you may need extra time, please let our team know when booking so we can arrange a longer appointment

The duration and pricing of our commonly booked appointment types are outlined below:

Lateness:

Greater Springfield Veterinary reserves the right to forfeit your appointment if you arrive more than 10 minutes late. This is because, in some cases, there may not be enough time to complete the appointment thoroughly without delaying the next scheduled client. If your appointment is forfeited, we will provide alternate times for rescheduling.

If you are running late, we kindly request that you give us a courtesy call so we can plan accordingly, or assist with rescheduling your visit where necessary.

Cancellations / No Shows:

Late cancellations impact our ability to provide timely care to other sick pets in need of veterinary attention. While we understand that unexpected events may occasionally arise, we request at least 24 hours’ notice if you need to cancel or reschedule your appointment without penalty.

If you cancel or reschedule an appointment with less than 4 hours’ notice on more than two occasions, you will be required to prepay for future bookings, at full cost to secure your spot.

This applies to all clients, including Pet Club members, regardless of whether consultation fees are included in the membership plan.

We ask that you confirm or cancel your appointment by replying ‘Y’ or ‘N’ via our SMS appointment reminder, when you receive it.