To enable our business to run smoothly, payment for any veterinary treatment received is required on the day of service. In saying this, we understand that it can be financially and emotionally stressful for you when your pet is sick, and when you do not have the funds to support them.

Treating your pet is a priority to us – we always try to do the best that we can for you within financial reason. You may be eligible for a payment plan which we can help you arrange, through a trusted, third party credit provider ensuring your four-legged companion receives the best care possible.

If you are experiencing an emergency situation with your animal and you are unable to pay on the day of service, you will need to apply for VetPay. This third party credit lender provides flexible payment plans for the immediate treatment of your pet by allowing you to pay your bill over a longer period time. The application can be performed online or at one of our clinics.  It is then instantly processed with most applications being approved on the spot. VetPay will automatically direct debit your account or credit card and pay Greater Springfield Veterinary for the services provided to you. For more information or to apply online please visit http://vetpay.com.au.

A small administration fee will be charged by Greater Springfield Veterinary, and a fee charged by VetPay, which will be added to the completed invoice remaining unpaid at the time of discharge.  In order to use this payment system, clients MUST have a deposit (usually 10% the estimated total costs) available.

In the event that you are declined for VetPay, our staff must then pass this matter on to management. Proof of the declination by VetPay must be provided before we can see if it is possible to assist you in any other way.