Greater Springfield Veterinary is looking for a Customer Care and Relationship Manager to join our leadership team.

Reporting directly to the Practice Manager, this front facing role will lead a team of 7 receptionists across three hospitals and have a strong focus on team development and client relationship management.

The Greater Springfield Veterinary mantra is ‘Excellence with Heart’. The meaning is simple: We care for animals and the people who love them.
Each of our people has a full sense of belonging and the responsibility to create and sustain an inclusive environment. Our core values set the standards for our behaviour, our service to pets and their guardians As well as our treatment of one another.

Experience and Qualification Requirements:

Previous experience in a veterinary leadership role is essential. Applicants with additional management, leadership or customer service certificates will be highly regarded.

Successful Applicants Will:

• Communicate effectively and confidently.
• Have strong decision-making capabilities.
• Build and embrace diversity within the team.
• Possess excellent organisational skills with the ability to balance time and energy.
• Have the skills to identify potential problems and suggest and implement solutions.
• Show flexibility in their ability to pivot and reprioritise in an ever-changing environment.
• Develop people in providing opportunities for learning and growth.