Customer Care and Relationship Manager Position - Greater Springfield Veterinary

Are you a skilled leader who cares about staff development and client care?

Greater Springfield Veterinary is looking for a Customer Care and Relationship Manager to join our leadership team.

Reporting directly to the Practice Manager, this front facing role will lead a team of 7 receptionists across three hospitals and have a strong focus on team development and client relationship management.

The Greater Springfield Veterinary mantra is ‘Excellence with Heart’. The meaning is simple: We care for animals and the people who love them.
Each of our people has a full sense of belonging and the responsibility to create and sustain an inclusive environment. Our core values set the standards for our behaviour, our service to pets and their guardians As well as our treatment of one another.

Experience and Qualification Requirements:

Previous experience in a veterinary leadership role is essential. Applicants with additional management, leadership or customer service certificates will be highly regarded.

Successful Applicants Will:

Communicate effectively and confidently.
Have strong decision-making capabilities.
Build and embrace diversity within the team.
Possess excellent organisational skills with the ability to balance time and energy.
Have the skills to identify potential problems and suggest and implement solutions.
Show flexibility in their ability to pivot and reprioritise in an ever-changing environment.
Develop people in providing opportunities for learning and growth.

Key Responsibilities Include:

Schedule management and reception duties.
Support the customer escalation process by accepting customer queries and/or complaints with a view to manage, investigate and resolve.
Identify skill gaps and development opportunities for immediate team members and implement training, support and coaching.
Identify and implement opportunities for improvement for our customers through high level work practices and systems.
Ensure the delivery of professional, caring, and friendly services to our wonderful clients.
Collaborate with the leadership team in the development and strategic planning of the business.

A 38 hour/week roster will be set. Alternating shift patterns between the hours of 7.00am and 8.00pm will be shared (Sundays and public holiday work not required).

Remuneration will be based upon experience.

More Information:

We know that making any move can be unsettling, so for a confidential chat, to hear more or ask any questions, please send your cover letter and resume to Practice Manager, Kelly McGovern at recruitment@gsvets.com.au

Applications close July 31st, 2023.

Be a part of something great!