Customer Care Position (permanent 30-38 hour/wk)

Are you a dynamic and customer-focused professional who thrives in a fast-paced environment? Do you genuinely care about people and love creating great first impressions?

Greater Springfield Veterinary is looking for a receptionist to be the welcoming face of our practice and deliver outstanding service to our wonderful clients and their beloved pets. 

About Us

Greater Springfield Veterinary is a leading veterinary practice committed to providing the highest level of care to pets in the Greater Springfield & Redbank Plains areas. Our dedicated team of veterinarians and support staff is known for their expertise, compassion, and commitment to improving the lives of animals.

As a Customer Care team member you will play a pivotal role in creating and maintaining a seamless customer experience.

This permanent position is available part-time, 30 hours per week with shifts on a rotating roster Monday to Saturday, with hours between 7am and 8pm weekdays, and 7am and 3pm on Saturdays.

Day-To-Day, You’ll:

• Greet and assist clients with warmth and professionalism.
• Manage appointments and reminders.
• Handle phone calls (Multi-line phone system), emails, and client enquiries.
• Process payments and invoices accurately.
• Maintain client records and files.
• Support the clinic with a variety of administrative tasks.
• Help maintain front-facing hygiene standards.