Customer Care Role - Greater Springfield Veterinary

Be a warm and friendly face at GSV!

Customer Care Position (permanent 30-38 hour/wk)

Greater Springfield Veterinary is seeking a Customer Care team member to be the welcoming face of our practice, and provide exceptional service to our clients and their pets. If you’re looking for a rewarding career in a friendly and collaborative environment, this could be the perfect opportunity for you.

About Us

At Greater Springfield Veterinary, we pride ourselves on maintaining an outstanding team culture. Our dedicated veterinarians and support staff are known for their expertise, compassion, and commitment to caring for pets and the people who love them. Most of our team have been with us for 5+ years (we even have some 15years+ members!). We are committed to upholding diversity, equality, inclusion and belonging – fostering an environment where everyone feels welcome, respected, and valued for their unique contributions. Our core values set the standards for our behaviour, our service to pets and their guardians, and our treatment of one another.

We are the first Carbon Neutral veterinary practice in Queensland and aim to share our care messaging beyond the boundaries of people and their pets.

What We Offer:

Competitive salary.
Ongoing professional development and training opportunities.
A positive, supportive, and collaborative team environment.
Access to an EAP and a dedicated and trustworthy in-house wellness team.
The chance to make a meaningful impact on the lives of animals and their families.
Enrolment into the Lincoln Institute Emerging Leaders program which focuses on personal development and skills required to succeed in the veterinary industry.
Opportunity to join our Climate Care team, empowering other vet teams within Australia to take the lead on environmental sustainability.

Position Overview:

Providing outstanding customer service.
Warmly and efficiently greeting clients and their pets.
Communicating with clients via various means including by phone and email.
Schedule management: making bookings and organising/understanding a multi-practitioner, three-hospital schedule.
Being the organisational link between our clients, veterinarians and nurses.
Administrative tasks such as banking, mail runs, billing/invoicing, debt collection, resolution and maintenance of internal system.
Inventory management and ordering of supplies.
Working between three, busy and diverse receptions.
Attending to a multi-line phone system.
Providing efficient and accurate transactions.
Maintenance of reception areas and consulting rooms: ensuring cleanliness and providing high levels of infection control.

This permanent position is available 30 to 38 hours per week with shifts on a rotating roster Monday to Saturday between 7am and 8pm.

Remuneration will be based upon experience.

Role Requirements:

To excel in this role, you should possess the following qualifications and attributes:

Proven experience in a front facing Customer Service role.
Exceptional interpersonal and communication skills.
Strong organisational skills.
Keen attention to detail.
Ability to multitask in a fast-paced environment.
Proficiency in computer applications and software.
Compassion for animals and a genuine desire to provide excellent client service to their owners
The ability to work effectively within a team, and autonomously.

How To Apply:

If you’re ready to be part of a cohesive team dedicated to making a positive impact on the lives of animals, their owners and our community, please submit your resume and a cover letter outlining your relevant experience to Kate Muller at recruitment@gsvets.com.au

Be a part of something great!