Customer Care Position (permanent 30-38 hour/wk)

Are you a dynamic and customer-focused professional with a genuine care for their people? Can you easily pivot and re-prioritise in an ever-changing environment?

Greater Springfield Veterinary is seeking a Senior Receptionist to be the welcoming face of our practice and provide exceptional service to our clients and their beloved pets. If you’re looking for a rewarding career in a friendly and collaborative environment, this could be the perfect opportunity for you!

About Us

Greater Springfield Veterinary is a leading veterinary practice committed to providing the highest level of care to pets in the Greater Springfield & Redbank Plains areas. Our dedicated team of veterinarians and support staff is known for their expertise, compassion, and commitment to improving the lives of animals. Our Values, Diversity & Inclusion

Position Overview

As Customer Care you will play a pivotal role in creating a positive first impression for our clients and ensuring their experience with our practice is seamless.

This permanent position is available 30 to 38 hours per week with shifts on a rotating roster Monday to Saturday with hours between 7am and 8pm weekdays, and 7am and 3pm on Saturdays.

Your responsibilities will include:

• Greeting and assisting clients with warmth and professionalism.
• Managing appointment scheduling and reminders.
• Handling phone calls, emails, and inquiries promptly and courteously.
• Processing payments and managing invoices.
• Maintaining accurate client records and files.
• Assisting with administrative tasks to support the efficient operation of the clinic.

Qualifications

To excel in this role, you should possess the following qualifications and attributes:

• Proven experience in a receptionist or customer service.
• Experience in a veterinary clinic or healthcare setting highly regarded.
• Exceptional interpersonal and communication skills.
• Strong organisational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer applications and software.
• Compassion for animals and a genuine desire to provide excellent client service to their owners
• Leadership skills and the ability to work effectively within a team.

What we offer

• A supportive and collaborative work environment. 
• Opportunities for professional development and growth.
• The satisfaction of knowing you are contributing to the well-being of animals and their owners.

How to apply

To apply, please submit your resume and a cover letter outlining your relevant experience and why you’re the ideal candidate for this position to Kate Muller on recruitment@gsvets.com.au

We look forward to reviewing your application!