Looking to take that next step in your career?

Greater Springfield Veterinary is looking for a Senior Receptionist. 

Are you a dynamic and customer-focused professional with a passion for animals and genuine care for their people?  Can you easily pivot and re-prioritise in an ever-changing environment?

Greater Springfield Veterinary is seeking a Senior Receptionist to be the welcoming face of our practice and provide exceptional service to our clients and their beloved pets. If you’re looking for a rewarding career in a friendly and collaborative environment, this could be the perfect opportunity for you!

About us

Greater Springfield Veterinary is a leading veterinary practice committed to providing the highest level of care to pets in the Greater Springfield area. Our dedicated team of veterinarians and support staff is known for their expertise, compassion, and commitment to improving the lives of animals. Our Values, Diversity & Inclusion

The Greater Springfield Veterinary mantra is ‘Excellence with Heart’. The meaning is simple: We care for animals and the people who love them.

Each of our people has a full sense of belonging and the responsibility to create and sustain an inclusive environment. Our core values set the standards for our behaviour, our service to pets and their guardians, and our treatment of one another. 

Position Overview

As a Senior Receptionist at Greater Springfield Veterinary, you will provide a vital role in supporting the Customer Care and Relationship Manager overseeing the Customer Care team.

You will play a pivotal role in creating a positive first impression for our clients and ensuring their experience with our practice is seamless.

This permanent position is available 30 to 38 hours per week with shifts on a rotating roster Monday to Saturday between 7am and 8pm.

Your responsibilities will include:

  • Greeting and assisting clients with warmth and professionalism.
  • Managing appointment scheduling and reminders.
  • Handling phone calls, emails, and inquiries promptly and courteously.
  • Processing payments and managing invoices.
  • Maintaining accurate client records and files.
  • Assisting with administrative tasks to support the efficient operation of the clinic.
  • Supervising and mentoring junior reception staff.


To excel in this role, you should possess the following qualifications and attributes:

  • Proven experience in a receptionist or customer service role in a veterinary clinic or healthcare setting.
  • Exceptional interpersonal and communication skills.
  • Strong organisational skills and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in computer applications and software.
  • Compassion for animals and a genuine desire to provide excellent client service to their owners
  • Leadership skills and the ability to work effectively within a team.

What we offer

  • A supportive and collaborative work environment. Join Our Team – YouTube
  • Opportunities for professional development and growth.
  • The satisfaction of knowing you are contributing to the well-being of animals and their owners.


If you’re ready to be a part of a compassionate team dedicated to providing the best care to pets and their owners, we invite you to apply for the Senior Receptionist position at Greater Springfield Veterinary. Help us continue to make a positive impact in the lives of animals and the community.

How to apply

To apply, please submit your resume and a cover letter outlining your relevant experience and why you’re the ideal candidate for this position to Kate Muller on recruitment@gsvets.com.au

We look forward to reviewing your application!

Be a part of something great!