Customer Care Team
Our Customer Care Team team is dedicated to supporting our wonderful clients.
Customer Care & Relationship Manager
Cert III AS
Kate joined our team as a junior receptionist in 2020 and quickly showed us her leadership skills, moving into the role of our Reception Manager in 2023.
Kate has her Certificate III in Animal Studies and has previously volunteered with animal rescue groups, from where she adopted her dogs, ‘Mac’ and ‘Bonnie’.
Outside of work, you’ll find Kate showing off her DJ skills and smashing goals at the gym.
Lead Customer Care
Kirsty relocated to Australia from the UK in 2004 where she gained 25 years of experience in customer service. For the past six years, she worked as a retail store manager.
Kirsty joined Greater Springfield Veterinary in 2024, where she has been able to apply her extensive customer service skills to deliver the best service to our customers.
Outside of work, Kirsty enjoys unwinding through gardening, driving through the countryside, and discovering Brisbane’s cafes in search of the perfect almond croissant.
At home, she stays busy as a mum to her three daughters, alongside caring for Maggie, her Cavoodle, and Teddy, her Cocker Spaniel.
Senior Customer Care
Dip.CBST, FFC
Customer Care
BAppSc VT
customer Care
customer Care
Joining the team at the beginning of 2023 as a junior receptionist, Maddy has quickly become a valued member of our staff. She is currently pursuing her Bachelor of Education.
Outside of work, Maddy enjoys sewing,and is also a devoted pet owner, often spoiling her beloved mini dachshund, Yogi Bear.
Customer Care
Customer Care
Joining GSVets in 2024, Riley brings a lifetime of animal care experience and a unique bond with a diverse range of animals, from breeding cichlid fish, budgies, cockatiels, mice, and guinea pigs, to specializing in the care of pythons, with 18 years of experience and a home filled with six snakes.
Riley is equally passionate about birds, particularly his beloved parrot, Meko, who he enjoys training and caring for.
Outside of work, Riley loves spending time with their cocker spaniel, Rory, and exploring nature. As an avid zoo and aquarium visitor, Riley’s enthusiasm for animals is truly inspiring.
Customer Care
Maddy is a 4th-year vet student who joined GSVH in August 2021 while studying part-time in her 2nd year of veterinary school. She began her journey at GSVH as the 4-8 pm receptionist.
Outside of her studies and work, Maddy enjoys horse riding in her spare time. She shares her home with two beloved pets: Louie, a Bichon Frise, and Harley, a Cavalier.
customer Care
Joining the team at the beginning of 2023 as a junior receptionist, Maddy has quickly become a valued member of our staff. She is currently pursuing her Bachelor of Education.
Outside of work, Maddy enjoys sewing,and is also a devoted pet owner, often spoiling her beloved mini dachshund, Yogi Bear.
Support Team
Our Support Team team is dedicated to running things behind the scenes and providing organisational support to our veterinary and nursing teams.
We couldn’t live without them!
Practice Director
BAS
Originally from a 5-Star hospitality background, Kelly joined the GSV team in 2015. It wasn’t long before her exception leadership capabilities were discovered – her whip smarts and commitment to fostering a positive culture propelled her into her current role as Practice Director.
Outside the clinic, Kelly finds solace in camping with her family, volunteers with Scouts Queensland, and spending time with ‘Freya’ and ‘Ollie’ (Border Collies) and ex-clinic cat ‘Indie’.
Communications Director
Cert IV VN
Victoria joined our team in 2017, after working as a Veterinary Nurse in general practice and specialist hospitals for over 20 years.
Outside of work, Victoria enjoys spending her time with young family, friends and her cat, ‘Louie the Terrible’.
Media & Marketing
DipBA, DipMH, BAppMed, MA
Mark has been a valued customer of GSVets since 2012, and has contributed to many of our projects.
Marks professional background is rooted in his time as a Lecturer and his work in the television industry. He later specialised in Marketing & Content, helping businesses develop strategic, engaging material.
Mark decided to embrace the role of a stay-at-home dad after the arrival of his son to better support his wife’s career aspirations.
Outside of his professional and family life, Mark enjoys gaming, fitness, social sport, and spending quality time with his Rottweilers, Luna and Rollo.
Veterinary Coordinator
Cert IV VN
Faith joined GSV in 2020 after extensive experience in emergency care at AES.
Her primary interests lie in client communication and emergency medicine, where she excels at explaining complex medical issues to pet owners and managing high-stress scenarios.
Faith has a passion for lawn care, dedicating her weekends to perfecting her garden. She is also actively involved in our climate care initiatives
Spending quality time with her family and her beloved dog ‘Yogi’ is a top priority for Faith, and she enjoys creating lasting memories with them.
Office Coordinator
Cert IV VN
CURRENTLY ON MATERNITY LEAVE
Hayley joined GSV in 2016 as a trainee vet nurse, and after completing her placement in early 2017, she was offered a nursing position. She has never looked back.
Hayley initially found her passion in emergency medicine and critical care, areas that will always have her heart. After six years of dedicated nursing, she transitioned into an administration-based role. In this new position, she focuses on developing policies and procedures that benefit the team, clients, and patients, with an emphasis on working smarter, not harder.
Outside of work, Hayley is a massive PC gamer, plant enthusiast, and a soon to be mum. She shares her home with two dogs as well as two beloved ‘trash’ kitties, both of whom were rescued and nursed back to health after being brought into their care.
OFFICE Coordinator
We are delighted to welcome Hannah to the team in 2024.
She is a qualified Veterinary Nurse, but has stepped into an admin role and will be covering Hayley T’s Maternity Leave. Be sure to say hello!
Clinic Assistant
Katie has been a dedicated Clinic Assistant at GSV since January 2023, ensuring our hospitals are clean and well maintained.
She is actively pursuing her Certificate III in Dog Grooming, as well as Dog Training and Obedience.
Meet The Rest Of The Team…
Providing Professional Pet Care to the Following Suburbs:
Springfield Lakes, Greater Springfield, Camira, Gailes, Redbank Plains, Springfield, Augustine Heights, White Rock, Collingwood Park, Goodna, Spring Mountain, Greenbank, Bellbird Park, Flinders View, Ripley, South Ripley.
We recognise and pay our respects to the Jagera, Yuggera and Ugarapul peoples as the traditional owners of this land which was never ceded.
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