Customer Care Team

Our Customer Care Team team is dedicated to supporting our wonderful clients.

Customer Care Manager

Cert III AS

Kate joined our team as a junior receptionist in 2020 and quickly showed us her leadership skills, moving into the role of our Reception Manager in 2023.

Kate has her Certificate III in Animal Studies and has previously volunteered with animal rescue groups, from where she adopted her dogs, ‘Mac’ and ‘Bonnie’.

Outside of work, you’ll find Kate showing off her DJ skills and smashing goals at the gym.

Lead Customer Care

Kirsty relocated to Australia from the UK in 2004 where she gained 25 years of experience in customer service. For the past six years, she worked as a retail store manager.

Kirsty joined Greater Springfield Veterinary in 2024, where she has been able to apply her extensive customer service skills to deliver the best service to our customers.

Outside of work, Kirsty enjoys unwinding through gardening, driving through the countryside, and discovering Brisbane’s cafes in search of the perfect almond croissant.

At home, she stays busy as a mum to her three daughters, alongside caring for Maggie, her Cavoodle, and Teddy, her Cocker Spaniel.

SENIOR Customer Care

Anna has worked in the animal industry for many years, including specialist hospitals, general practices and shelters. She joined our team in 2022 as a Senior Receptionist.

Often referred to as the crazy animal lady, she is very dedicated to fostering animals before they find their forever home (especially kittens & cats).

She is currently in her second year of studying a Bachelor of Law.

Customer Care

BAppSc VT

Coming Soon!

customer Care

Coming Soon!

Customer Care 

Maddy is a 4th-year vet student who joined GSVH in August 2021 while studying part-time in her 2nd year of veterinary school. She began her journey at GSVH as the 4-8 pm receptionist.

Outside of her studies and work, Maddy enjoys horse riding in her spare time. She shares her home with two beloved pets: Louie, a Bichon Frise, and Harley, a Cavalier.

Customer Care 

Coming Soon!

customer Care

Joining the team at the beginning of 2023 as a junior receptionist, Maddy has quickly become a valued member of our staff.  She is currently pursuing her Bachelor of Education.

Outside of work, Maddy enjoys sewing,and is also a devoted pet owner, often spoiling her beloved mini dachshund, Yogi Bear. 

Customer Care

Riley joined Greater Springfield Veterinary in 2024 as our newest friendly Customer Care member!

He has a deep passion for all animals, particularly his beautiful Cocker Spaniel, Rory, and his 27-year-old Murray Darling python, Apollo.

Support Team

Our Support Team team is dedicated to running things behind the scenes and providing organisational support to our veterinary and nursing teams.

We couldn’t live without them!

Practice Director

BAS

Originally from a 5-Star hospitality background, Kelly joined the GSV team in 2015. It wasn’t long before her exception leadership capabilities were discovered – her whip smarts and commitment to fostering a positive culture propelled her into her current role as Practice Director.

Outside the clinic, Kelly finds solace in camping with her family, volunteers with Scouts Queensland, and spending time with ‘Freya’ and ‘Ollie’ (Border Collies) and ex-clinic cat ‘Indie’.

Communications Director

Cert IV VN

Victoria joined our team in 2017, after working as a Veterinary Nurse in general practice and specialist hospitals for over 20 years.   

Outside of work, Victoria enjoys spending her time with young family, friends and her cat, ‘Louie the Terrible’.

Media & Marketing

DipBA, BAppMed, MA

Mark has been a customer of Greater Springfield Veterinary since 2012.

Over time, Mark has brought his considerable experience to GSVets for many of our projects and continues to work with us while also embracing the role of a stay-at-home dad.

In his spare time Mark enjoys gaming, fitness, social sport, and playing with his Rottweillers, Luna & Rollo.

Veterinary Coordinator

Cert IV VN

Faith joined GSV in 2020  after extensive experience in emergency care at AES.

Her primary interests lie in client communication and emergency medicine, where she excels at explaining complex medical issues to pet owners and managing high-stress scenarios.

Faith has a passion for lawn care, dedicating her weekends to perfecting her garden. She is also actively involved in our climate care initiatives

Spending quality time with her family and her beloved dog ‘Yogi’ is a top priority for Faith, and she enjoys creating lasting memories with them.

Office Coordinator

Cert IV VN

CURRENTLY ON MATERNITY LEAVE

Hayley joined GSV in 2016 as a trainee vet nurse, and after completing her placement in early 2017, she was offered a nursing position. She has never looked back.

Hayley initially found her passion in emergency medicine and critical care, areas that will always have her heart. After six years of dedicated nursing, she transitioned into an administration-based role. In this new position, she focuses on developing policies and procedures that benefit the team, clients, and patients, with an emphasis on working smarter, not harder.

Outside of work, Hayley is a massive PC gamer, plant enthusiast, and a soon to be mum. She shares her home with two dogs as well as two beloved ‘trash’ kitties, both of whom were rescued and nursed back to health after being brought into their care.

OFFICE Coordinator

We are delighted to welcome Hannah to the team in 2024.

She is a qualified Veterinary Nurse, but has stepped into an admin role and will be covering Hayley Tate’s Maternity Leave. Be sure to say hello!

Clinic Assistant

Katie has been a dedicated Clinic Assistant at GSV since January 2023, ensuring our hospitals are clean and well maintained. 

She is actively pursuing her Certificate III in Dog Grooming, as well as Dog Training and Obedience. 

Veterinary Coordinator

Cert IV VN

Coming Soon!

Office Coordinator

Cert IV VN

Coming Soon!

Meet The Rest Of The Team…