Need vet care? We’re open 7 days a week!
Need vet care? We’re open 7 days a week!
Customer Care Team
Our Customer Care Team team is dedicated to supporting our wonderful clients.
We’re Hiring!
PRACTICE MANAGER
Cert III AS
Kate brings passion and experience to the GSV team, of which she has been a member since 2020.
She holds a Certificate III in Animal Studies and has a strong background in animal welfare, having volunteered with several animal rescue groups – experiences that inspired her to adopt her two much-loved dogs, ‘Mac’ and ‘Bonnie’.
Kate is deeply committed to ensuring every client receives the best possible experience at GS Vets. She leads with empathy, organisation, and a genuine focus on creating a supportive and welcoming environment for both clients and staff.
Outside of work, you’ll find Kate showing off her DJ skills and smashing weight lifting goals at the gym.
CUSTOMER CARE & RELATIONSHIP MANAGER
After around 20 years working in Human Resources and organisational change, Ange decided to follow her lifelong passion for animals and joined the veterinary industry in 2025.
Her connection with GS Vets began as a client when her own dog required emergency care following an accident. The experience inspired Ange to provide other pet owners with the same care and support she received during a difficult time.
As part of our Customer Care team, Ange loves helping clients feel informed, comfortable and supported while building strong relationships with them and their pets.
Outside of work, Ange enjoys gardening, spending time with her family, exploring her property and a good true-crime mystery. At home, she has three dogs – ‘Winner’, ‘Milk’ and ‘Slippers’.
Senior Customer Care
Dip.CBST, FFC
Senior Customer Care
Deb joined the veterinary industry after many years working in banking and insurance, where she gained extensive experience in customer care and supporting people through challenging circumstances.
As a child, Deb dreamed of becoming a veterinarian. While life took her down a different path, joining GS Vets has brought her back to a world she has always been passionate about and given her the opportunity to combine her love of animals with her experience caring for people.
As part of our Customer Care team, Deb is passionate about building strong relationships with clients and helping create a trusted connection between families and their veterinary team.
Outside of work, Deb enjoys reading, binge-watching reality TV, listening to a good podcast and heading out for sunrise jogs with her American Staffy x Rhodesian Ridgeback, ‘Sevyn’. Her weekends are usually spent with her kids – juggling sports, activities, trips to the park and the never-ending laundry pile!
Deb is also currently learning Auslan to help support her son’s communication, adding another language to the many ways she connects with and cares for those around her.
Senior Customer Care
Lucy joined the GS Vets team in early 2025 as a valued member of our Senior Customer Care team. With several years of experience in Emergency Veterinary care, she brings a wealth of knowledge and a calm, compassionate approach to clients and their pets.
Now, back in the ‘primary vet care’ world, Lucy enjoys forming ongoing relationships with patients and their families.
When she’s not at work, Lucy’s happiest moments are spent with her partner and their much-loved furry family: ‘Bronte’, the sweet and loyal chocolate Border Collie; ‘Winston’, the playful and energetic chocolate Cocker Spaniel, their charming Ragdoll cross cat, ‘Tink’ and their domestic shorthair cat ‘Rupert’.
Customer Care
BAppSc VT
customer Care
Having previous worked in a variety of other industries, Katie joined the GS Vets team in 2022.
While working at GS Vets, Katie was lucky enough to meet ‘Raphael’, a stray Shi-Tzu who she later adopted.
Outside of work, Katie engages in multiple creative spaces, including painting, baking, gardening and taking Raphael for walks with friends.
customer Care
Maddie joined the GS Vets team in 2023. You’ll see her on many of the evening shifts at our Augustine Heights Hospital, which fits perfectly with her uni timetable as she is currently pursuing her Bachelor of Education.
Outside of work, Maddy enjoys sewing, and is also a devoted pet owner, often spoiling her beloved mini dachshund, ‘Yogi Bear’.
Customer Care
Riley joined the GS Vets team in 2024, bringing with him a lifetime of animal care experience. An avid pet owner from a young age, he has cared for a wide variety of animals over the years – his current menagerie includes fish, birds, a dog, and 6 snakes!
Of all his pets, Riley shares a special bond with his Cocker Spaniel, ‘Rory’, and his beloved parrot, ‘Meko’.
Outside of work, Riley can often be found exploring nature and visiting Zoo’s and aquariums.
customer Care
Bri completed a Certificate II in Animal Studies through a traineeship in 2015 and also holds a Diploma of Business.
Working with animals was always the dream for Bri. While life took her down a few different paths along the way, joining the GS Vets Customer Care team has given her the opportunity to combine her love of animals with her experience and skills in customer service.
Bri has a particular fascination with the surgical side of veterinary medicine and loves seeing the variety of procedures that happen within the hospital – especially exploratory surgeries!
Outside of work, Bri enjoys arts and crafts, swimming, getting out into nature and binge-watching a good TV show. Her weekends are often spent catching up with family and friends or heading off on adventures with her partner and their 10-year-old rescue, ‘Ghost’, an American Staffy cross.
Bri is also always on the hunt for a great little café and firmly believes that a good coffee is an essential part of the adventure!
customer Care
Maddie joined the GS Vets team in 2023. You’ll see her on many of the evening shifts at our Augustine Heights Hospital, which fits perfectly with her uni timetable as she is currently pursuing her Bachelor of Education.
Outside of work, Maddy enjoys sewing, and is also a devoted pet owner, often spoiling her beloved mini dachshund, ‘Yogi Bear’.
Customer Care
Riley joined the GS Vets team in 2024, bringing with him a lifetime of animal care experience. An avid pet owner from a young age, he has cared for a wide variety of animals over the years – his current menagerie includes fish, birds, a dog, and 6 snakes!
Of all his pets, Riley shares a special bond with his Cocker Spaniel, ‘Rory’, and his beloved parrot, ‘Meko’.
Outside of work, Riley can often be found exploring nature and visiting Zoo’s and aquariums.
Senior Customer Care
Lucy joined the GS Vets team in early 2025 as a valued member of our Senior Customer Care team. With several years of experience in Emergency Veterinary care, she brings a wealth of knowledge and a calm, compassionate approach to clients and their pets.
Now, back in the ‘primary vet care’ world, Lucy enjoys forming ongoing relationships with patients and their families.
When she’s not at work, Lucy’s happiest moments are spent with her partner and their much-loved furry family: Bronte, the sweet and loyal chocolate Border Collie; Winston, the playful and energetic chocolate Cocker Spaniel; and their charming Ragdoll cross cat, Tink.
Customer Care
BAppSc VT
Administrative Support Team
Our Support Team is dedicated to running things behind the scenes and providing organisational support to our management, veterinary, nursing and customer care teams.
We couldn’t live without them!
Veterinary Coordinator
Cert IV VN
Faith joined GS Vets in 2020, bringing with her an extensive background in veterinary nursing and leadership.
She plays a key role in supporting our veterinarians and clients by preparing and coordinating treatment plans, liaising with external specialists, and managing procedural and surgical bookings to ensure everything runs smoothly for clients and pets.
Outside of work, Faith has a surprising passion for lawn care and can often be found tending to her garden on the weekends. When not gardening, you’ll find Faith at the gym or competing in local park runs.
project Coordinator
Cert IV VN
Hannah joined the GS Vets team in 2024. She is a qualified Veterinary Nurse and groomer, but has since stepped into an administrative role.
In her current position, Hannah helps to manage the behind-the-scenes processes that keep the practice running smoothly. With her clinical and client-facing background, she brings a well-rounded understanding of both animal care and customer service to her role.
Hannah currently shares her home with two crazy Border Collies – ‘Neville’, ‘Percy’, and three cats ‘Dobby’, ‘Minnie’ and ‘Mickey’.
marketing manager
Cert IV VN
Meet The Rest Of The Team…