We’re here to help, 7 days a week – Including public holidays, excl. Xmas day
We’re here to help, 7 days a week – Including public holidays, excl. Xmas day
Customer Care Team
Our Customer Care Team team is dedicated to supporting our wonderful clients.
Current Openings:
Customer Care & Relationship Manager
Cert III AS
Kate brings passion and experience to the GSV team, of which she has been a member since 2020.
She holds a Certificate III in Animal Studies and has a strong background in animal welfare, having volunteered with several animal rescue groups – experiences that inspired her to adopt her two much-loved dogs, Mac and Bonnie.
Kate is deeply committed to ensuring every client receives the best possible experience at GSV. She leads with empathy, organisation, and a genuine focus on creating a supportive and welcoming environment for both clients and staff.
Outside of work, you’ll find Kate showing off her DJ skills and smashing weight lifting goals at the gym.
Lead Customer Care
Originally from the UK, Kirsty brings over 25 years of experience in customer service, having previously worked as a retail store manager.
She joined the GSV team in 2024 and has since been applying her extensive skills to ensure our clients receive the very best care and support. Her friendly, approachable nature makes her a wonderful part of the front desk team.
Outside of work, Kirsty enjoys gardening, countryside drives, and exploring Brisbane’s café scene in search of the perfect almond croissant.
At home, life is equally full, with three daughters keeping her on her toes and two much-loved dogs – Maggie (the Cavoodle) and Teddy (the Cocker Spaniel), completing the family.
Senior Customer Care
Dip.CBST, FFC
Senior Customer Care
With many years of experience in dog training, grooming, and medical reception, Jess brings a wealth of practical knowledge and a calm, capable presence to our team. Her background working closely with both animals and people has given her a unique skill set that fits perfectly within the clinic environment, where she’s enjoying the new pace and daily variety that comes with the role.
A country girl at heart, Jess loves rural life and the joy of caring for her cows and chickens (who, impressively, come running when called!).
Outside of work, Jess can usually be found exploring the great outdoors. Whether hiking or mountain biking through the bush with her dogs, she’s happiest surrounded by nature. She also has a passion for sheep herding, a pastime that combines her love of dogs, animals, and open spaces.
Senior Customer Care
Lucy joined the GS Vets team in early 2025 as a valued member of our Senior Customer Care team. With several years of experience in Emergency Veterinary care, she brings a wealth of knowledge and a calm, compassionate approach to clients and their pets.
Now, back in the ‘primary vet care’ world, Lucy enjoys forming ongoing relationships with patients and their families.
When she’s not at work, Lucy’s happiest moments are spent with her partner and their much-loved furry family: Bronte, the sweet and loyal chocolate Border Collie; Winston, the playful and energetic chocolate Cocker Spaniel; and their two charming Ragdoll cross cats, Simba and Tink.
Customer Care
BAppSc VT
customer Care
Having previous worked in a variety of other industries, Katie joined the GSV team in 2022.
While working at GS Vets, Katie was lucky enough to meet Raphael, a stray Shi-Tzu who she adopted.Â
Outside of work, Katie engages in multiple creative spaces, including painting, baking, gardening and taking Raphael for walks with friends.Â
customer Care
Maddie joined the GS Vets team in 2023. You’ll see her on many of the evening shifts at our Augustine Heights Hospital, which fits perfectly with her uni timetable as she is currently pursuing her Bachelor of Education.
Outside of work, Maddy enjoys sewing, and is also a devoted pet owner, often spoiling her beloved mini dachshund, Yogi Bear.Â
Customer Care
Riley joined the GSV team in 2024, bringing with him a lifetime of animal care experience. An avid pet owner from a young age, he has cared for a wide variety of animals over the years — his current menagerie includes fish, birds, a dog, and 6 snakes!Â
Of all his pets, Riley shares a special bond with his Cocker Spaniel, Rory, and his beloved parrot, Meko.
Outside of work, Riley can often be found exploring nature and visiting Zoo’s and aquariums.Â
Customer CareÂ
Maddy is a final-year vet student and she is excited to graduate at the end of 2025!
You’ll catch her working at the front desk in the evenings at our Augustine Heights Hospital.
Outside of her university studies and work, Maddy enjoys horse riding.
She shares her home with two beloved dogs – Louie, a Bichon Frise, and Harley, a Cavalier.
Customer Care
Joining GSVets in 2024, Riley brings a lifetime of animal care experience and a unique bond with a diverse range of animals, from breeding cichlid fish, budgies, cockatiels, mice, and guinea pigs, to specializing in the care of pythons, with 18 years of experience and a home filled with six snakes.
Riley is equally passionate about birds, particularly his beloved parrot, Meko, who he enjoys training and caring for.Â
Outside of work, Riley loves spending time with their cocker spaniel, Rory, and exploring nature. As an avid zoo and aquarium visitor, Riley’s enthusiasm for animals is truly inspiring.
customer Care
Joining the team at the beginning of 2023 as a junior receptionist, Maddy has quickly become a valued member of our staff. She is currently pursuing her Bachelor of Education.
Outside of work, Maddy enjoys sewing,and is also a devoted pet owner, often spoiling her beloved mini dachshund, Yogi Bear.Â
Support Team
Our Support Team is dedicated to running things behind the scenes and providing organisational support to our veterinary, nursing and customer care teams.
We couldn’t live without them!
Veterinary Coordinator
Cert IV VN
Faith joined GSV in 2020, bringing with her an extensive background in veterinary nursing.Â
She plays a key role in supporting our veterinarians and clients by preparing and coordinating treatment plans, liaising with external specialists, and managing procedural and surgical bookings to ensure everything runs smoothly for clients and pets.
Beyond her professional expertise, Faith is actively involved in our Climate Care initiatives, reflecting her commitment to making a positive impact beyond the clinic walls.Â
Outside of work, Faith has a surprising passion for lawn care and can often be found perfecting her garden on the weekends.
OFFICE Coordinator
Hannah joined the GSV team in 2024. She is a qualified Veterinary Nurse and groomer, but has since stepped into an important administrative role.
In her current position, Hannah helps to manage accounts, billing, Our Pet Club memberships and the behind-the-scenes processes that keep the practice running smoothly. With her clinical and client-facing background, she brings a well-rounded understanding of both animal care and customer service to her role.
Hannah currently shares her home with her partner, three crazy Border Collies – Neville, Percy and Kyu, and cat Dobby.
Veterinary Coordinator
Cert IV VN
Faith joined GSV in 2020Â after extensive experience in emergency care at AES.
Her primary interests lie in client communication and emergency medicine, where she excels at explaining complex medical issues to pet owners and managing high-stress scenarios.
Faith has a passion for lawn care, dedicating her weekends to perfecting her garden. She is also actively involved in our climate care initiatives
Spending quality time with her family and her beloved dog ‘Yogi’ is a top priority for Faith, and she enjoys creating lasting memories with them.
Meet The Rest Of The Team…
Providing Professional Pet Care to These Suburbs (& further afield!):Â
Springfield Lakes, Greater Springfield, Camira, Gailes, Redbank Plains, Springfield, Augustine Heights, White Rock, Collingwood Park, Goodna, Spring Mountain, Greenbank, Bellbird Park, Flinders View, Ripley, South Ripley.
BOOK ONLINE
Use our easy to navigate online portal to book at any of our locations.
We look forward to seeing you!
AUGUSTINE HEIGHTS HOSPITAL
7am – 8pm, Monday to Friday
7am – 6pm Saturday
8am – 6pm Sunday
OPEN ON PUBLIC HOLIDAYS
1/21 Technology Drive, Augustine Heights, QLD, 4300
SPRINGFIELD
HOSPITAL
8am – 6pm, Monday to Friday
8am – 2.30pm Saturday
5 Commercial Drive, Springfield, QLD, 4300
REDBANK PLAINS HOSPITAL
8am – 6pm, Monday to Friday
2/7005 Mount Juillerat Drive, Redbank Plains, QLD, 4301
COMMUNITY
We recognise and pay our respects to the Jagera, Yuggera and Ugarapul peoples as the traditional owners of this land which was never ceded.
All rights reserved. Copyright Greater Springfield Veterinary 2025
