Need vet care? We’re open 7 days a week!
Need vet care? We’re open 7 days a week!
Customer Care Team
Our Customer Care Team team is dedicated to supporting our wonderful clients.
We’re Hiring!
Customer Care & Relationship Manager
Cert III AS
Kate brings passion and experience to the GSV team, of which she has been a member since 2020.
She holds a Certificate III in Animal Studies and has a strong background in animal welfare, having volunteered with several animal rescue groups – experiences that inspired her to adopt her two much-loved dogs, Mac and Bonnie.
Kate is deeply committed to ensuring every client receives the best possible experience at GSV. She leads with empathy, organisation, and a genuine focus on creating a supportive and welcoming environment for both clients and staff.
Outside of work, you’ll find Kate showing off her DJ skills and smashing weight lifting goals at the gym.
Senior Customer Care
Dip.CBST, FFC
Senior Customer Care
With many years of experience in dog training, grooming, and medical reception, Jess brings a wealth of practical knowledge and a calm, capable presence to our team. Her background working closely with both animals and people has given her a unique skill set that fits perfectly within the clinic environment, where she’s enjoying the new pace and daily variety that comes with the role.
A country girl at heart, Jess loves rural life and the joy of caring for her cows and chickens (who, impressively, come running when called!).
Outside of work, Jess can usually be found exploring the great outdoors. Whether hiking or mountain biking through the bush with her dogs, she’s happiest surrounded by nature. She also has a passion for sheep herding, a pastime that combines her love of dogs, animals, and open spaces.
Senior Customer Care
Lucy joined the GS Vets team in early 2025 as a valued member of our Senior Customer Care team. With several years of experience in Emergency Veterinary care, she brings a wealth of knowledge and a calm, compassionate approach to clients and their pets.
Now, back in the ‘primary vet care’ world, Lucy enjoys forming ongoing relationships with patients and their families.
When she’s not at work, Lucy’s happiest moments are spent with her partner and their much-loved furry family: Bronte, the sweet and loyal chocolate Border Collie; Winston, the playful and energetic chocolate Cocker Spaniel; and their charming Ragdoll cross cat, Tink.
Customer Care
BAppSc VT
customer Care
Having previous worked in a variety of other industries, Katie joined the GSV team in 2022.
While working at GS Vets, Katie was lucky enough to meet Raphael, a stray Shi-Tzu who she adopted.
Outside of work, Katie engages in multiple creative spaces, including painting, baking, gardening and taking Raphael for walks with friends.
customer Care
Maddie joined the GS Vets team in 2023. You’ll see her on many of the evening shifts at our Augustine Heights Hospital, which fits perfectly with her uni timetable as she is currently pursuing her Bachelor of Education.
Outside of work, Maddy enjoys sewing, and is also a devoted pet owner, often spoiling her beloved mini dachshund, Yogi Bear.
Customer Care
Riley joined the GSV team in 2024, bringing with him a lifetime of animal care experience. An avid pet owner from a young age, he has cared for a wide variety of animals over the years — his current menagerie includes fish, birds, a dog, and 6 snakes!
Of all his pets, Riley shares a special bond with his Cocker Spaniel, Rory, and his beloved parrot, Meko.
Outside of work, Riley can often be found exploring nature and visiting Zoo’s and aquariums.
Senior Customer Care
Lucy joined the GS Vets team in early 2025 as a valued member of our Senior Customer Care team. With several years of experience in Emergency Veterinary care, she brings a wealth of knowledge and a calm, compassionate approach to clients and their pets.
Now, back in the ‘primary vet care’ world, Lucy enjoys forming ongoing relationships with patients and their families.
When she’s not at work, Lucy’s happiest moments are spent with her partner and their much-loved furry family: Bronte, the sweet and loyal chocolate Border Collie; Winston, the playful and energetic chocolate Cocker Spaniel; and their charming Ragdoll cross cat, Tink.
Customer Care
BAppSc VT
Administrative Support Team
Our Support Team is dedicated to running things behind the scenes and providing organisational support to our management, veterinary, nursing and customer care teams.
We couldn’t live without them!
Veterinary Coordinator
Cert IV VN
Faith joined GSV in 2020, bringing with her an extensive background in veterinary nursing.
She plays a key role in supporting our veterinarians and clients by preparing and coordinating treatment plans, liaising with external specialists, and managing procedural and surgical bookings to ensure everything runs smoothly for clients and pets.
Beyond her professional expertise, Faith is actively involved in our Climate Care initiatives, reflecting her commitment to making a positive impact beyond the clinic walls.
Outside of work, Faith has a surprising passion for lawn care and can often be found perfecting her garden on the weekends.
OFFICE Coordinator
Cert IV VN
Hannah joined the GSV team in 2024. She is a qualified Veterinary Nurse and groomer, but has since stepped into administration.
In her current position, Hannah helps to manage accounts, billing, Our Pet Club memberships and the behind-the-scenes processes that keep the practice running smoothly. With her clinical and client-facing background, she brings a well-rounded understanding of both animal care and customer service to her role.
Hannah currently shares her home with her partner, three crazy Border Collies – Neville, Percy and Kyu, and cat Dobby.
Finance Coordinator
BComm (Acct)
Angus joined the team in 2026 and brings a diverse background spanning finance, security, and risk management.
He holds a Bachelor of Commerce in Accounting as well as an Advanced Diploma in Security and Risk Management, and is currently furthering his expertise by studying towards his CPA.
Outside of work, Angus has a real sense of adventure and curiosity. He has travelled to more than 20 countries and counting, and one of his most impressive achievements is completing the entire Kokoda Trail. His love of exploration is just as evident closer to home, whether that means searching out the best patisseries with his wife or spending weekends enjoying a game of paintball.
At home, Angus is kept busy by his three dogs; ‘Bark Obama’ the Labrador, ‘Dad’ the Chihuahua, and ‘Beetlejuice’ the Pomeranian.
Meet The Rest Of The Team…